Privacy policy
Staten Key Bros LLC
Effective Date: 10/16/2026
1. Information We Collect
We may collect the following categories of information:
- Personal Identifiers: name, phone number, email address, service address
- Service Information: details about the locksmith services you request, your vehicle, and the service location
- Call & Communication Data: call recordings, voicemails, text messages and emails (including calls routed or recorded by Google Local Services Ads)
- Technical Information: IP address, browser type, device data and website usage collected through cookies and analytics tools
2. How We Use Your Information
We use collected information to:
- Provide locksmith services
- Respond to service requests and give quotes
- Communicate with customers before, during and after service
- Improve service quality, website performance and customer experience
- Comply with legal obligations and Google Local Services Ads requirements
- Send service-related notifications and, with your consent, optional promotional messages
3. Google Local Services Ads (LSA) & Call Tracking
When you contact us through Google Local Services Ads:
- Calls may be recorded or monitored by Google for quality, training, dispute resolution and fraud prevention
- Call metadata (date, duration, phone number) may be shared with Google
- We may access call recordings provided by Google to manage customer service and resolve disputes
Google’s use of data is governed by Google’s own Privacy Policy.
4. Data Sharing and Disclosure
We do not sell personal information. We may share information with:
- Service Providers: payment processors (including card processors, Zelle, Venmo and Cash App), hosting providers and Google LSA
- Legal Authorities: when required by law or to protect rights, safety or property
- Business Transfers: in the event of a merger, sale or acquisition
5. Data Security (NY SHIELD Act Compliance)
In accordance with the New York SHIELD Act, we maintain reasonable administrative, technical and physical safeguards to protect personal information, including:
- Limited access to personal data
- Secure storage and encrypted communication where applicable
- Regular review of data protection practices
No system is completely secure, but we take reasonable steps to protect your data.
6. Your Privacy Rights (New York Residents)
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal requirements
- Opt out of promotional communications
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
7. Cookies & Analytics
We use cookies and analytics tools to understand website usage and improve performance. You can control cookies through your browser settings.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal, accounting or dispute-resolution requirements
- Comply with Google Local Services Ads program obligations
9. Children’s Privacy
Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
11. Contact Information
Staten Key Bros LLC
Staten Island, New York, USA
Phone: (929) 793-5993
Email: statenkeybros@gmail.com